Last Updated 08/15/2025
Parties Involved:
This is a service agreement between “MOR Group LLC” at 5975 N Academy Blvd. Suite 210 Colorado Springs, CO 80918, herein referred to as “MOR+”, and the customer or property owner herein referred to as “The Member” or “Member”. This agreement outlines the terms and conditions of a MOR+ Membership, including the services provided, payment terms, duration, termination, and all other relevant details, ensuring a clear understanding between MOR+ and The Member.
Terms of Service Agreement:
This terms of service agreement constitutes the entire understanding of the parties and no other understandings, collateral or otherwise, shall be binding, unless in writing. All agreements are subject to approval by MOR+ Management.
Third-Party Service Fulfillment:
MOR+ sometimes contracts with third-party vendors and contractors to fulfill services when needed. The Member understands and agrees to allow these vetted third-party vendors and contractors to fulfill some or all of the services included in their MOR+ Membership.
Three day right of rescission:
The Member may cancel this agreement pursuant to C.R.S. 6-22-104, anytime within 72 hours of purchasing a membership. If The Member cancels within 72 hours, they will receive a refund of their membership fees. MOR+ must receive written notice of cancellation by email at or before midnight on the 3rd day, from the date of purchase. In the event that The Member decides to rescind this agreement as set forth above, MOR+ will return the full membership fee within ten (10) business days from the date of receipt of the notice of cancellation.
Membership Start Date:
MOR+ Membership will begin on the date and time of purchase unless The Member’s roof does not meet eligibility requirements. (See "Eligibility" clause below for all details). The Member is responsible for reading and knowing the eligibility requirements before purchasing a MOR+ Membership. Eligibility will be verified via an on-site inspection by a MOR+ Inspector. Upon inspection, if eligibility requirements are not met, The Member will be refunded their full membership fee within ten (10) business days of the inspection.
Membership Pricing and Renewal:
Membership is contingent upon payment from The Member. Annual membership prices will be posted on ExperienceMOR.com along with prices for extra features and benefits. The Member may have the option to select different payment options. If a Pay-Over-Time option is selected and The Member’s roof gets damaged by a catastrophic event, MOR+ will not replace the roof until the balance of The Member’s annual membership has been paid in full.
If a membership is set up to auto-renew The Member will have the option to cancel their membership before the date of renewal. The Member will receive notice at least 30-days in advance before their renewal date. If The Member fails to cancel on or before the date of renewal, they will be provided with a 14-day grace period from the date of renewal. Meaning, 14 days after being auto-renewed, The Member can contact MOR+ customer support and request a full refund of the renewal amount. After 14 days, refunds will not be granted. If the Member chooses to cancel their membership, they will be provided with termination documentation via email. All membership benefits will be lost upon the date of cancellation and The Member will be subject to starting over with new-member pricing and new-member benefits should they choose to sign up for MOR+ again in the future.
If memberships are not set to auto-renew, The Member will have the option to manually renew their membership on or before the date of renewal. MOR+ will reach out via email and/or phone to help with the renewal process. The Member will receive a 14-day grace period should they fail to manually renew before the date of renewal. Meaning, if they manually renew within 14 days past their renewal date, they will be able to keep their existing member pricing and existing member benefits. Failing to renew within the 14-day grace period will result in automatic permanent cancellation. If a membership is cancelled due to non-renewal, The Member will be provided with termination documentation via email. All membership benefits will be lost upon the date of cancellation and The Member will be subject to starting over with new-member pricing and new-member benefits should they choose to sign up for MOR+ again in the future.
During the 14-day grace period, The Member will be subject to "Year 1" benefits only.
MOR Group LLC reserves the right to:
Scope of Service and Benefits:
MOR+ Membership is not a home warranty or a property insurance policy, it is a roof maintenance service agreement.
The Member will receive the following services with their MOR+ Membership:
MOR+ will replace The Member’s roof if it is determined to have catastrophic damage. Catastrophic damage is defined as either:
MOR+ will install Class-4 Impact-Resistant shingles and synthetic underlayment on all roof replacements. If The Member does not currently have Class 4 shingles, this will be a free upgrade. MOR+ will perform local building code-required upgrades when full roof replacements are performed. All roofs will be permitted with required inspections.
Eligibility:
Eligible roof materials and conditions:
Ineligible roof materials and conditions:
Roof Replacement Timeline:
After a catastrophic event, The Member must request an inspection while their MOR+ Membership is still active. If they are not a Member at the time of the event or at the time the inspection was requested, MOR+ will not replace or repair the roof. If damage is found, MOR+ commits to repairing or replacing the roof within 18 months of the event. Timeline is dependent on the amount of roofs needing to be repaired/replaced and material availability.
Selection of New Roof Materials:
MOR+ reserves the right to select the brand and line of Class-4 Impact-Resistant Shingles to install on The Member’s roof. The Member reserves the right to select the color of singles to be installed within the available options of the selected brand. If The Member would like MOR+ to install a different shingle or color that is not among the options provided by MOR+, The Member will be responsible for paying the additional difference in price for both the material and the labor.
Skylights:
Skylights are considered part of the roof system. If skylights are damaged by a catastrophic event and in a condition that could lead to future leaks, MOR+ will repair or replace the skylights as needed with the same or similar product. Cosmetic damage (dents in the metal) will not qualify for replacement.
Solar Panels:
If The Member has solar panels installed on their roof, an extra fee will be added to their annual membership. See current pricing listed on ExperienceMOR.com. If The Member adds solar panels to their roof after becoming a MOR+ Member, they are required to disclose this information to MOR+ and pay the extra solar benefit fee in order to have solar benefits included in their MOR+ Membership.
Upon replacement of the roof, MOR+ will coordinate the removal and resetting of the solar panels with a crew of MOR+’s choosing. If The Member would like to use their own solar crew (since some solar companies require that they remove/reset their own panels to maintain warranty), MOR+ will not have any involvement in the removal and resetting of the solar panels and will cut a check to the solar company for $2,000 to be used towards the cost of the work on the solar panels. MOR+ will not be liable for any work performed by or damage caused by The Member’s selected solar company.
MOR+ is not responsible for the repairs or replacements to damaged solar panels themselves. The MOR+ solar benefit only includes removal and reset. The Member must consult with their solar company regarding damaged panels.
Additional structures on the property.
Additional structures with a footprint larger than 100 Square Feet can be included with The Member’s MOR+ Membership for an additional fee. See ExperienceMOR.com for pricing. Additional structures must have an eligible shingle installed on the roof (see Eligibility section above).
Exclusions:
MOR Membership Benefits do not apply to total-home losses. If a home is totaled by a catastrophic event such as a mechanical failure, fraudulent/vandalism damage, man-made/mechanical damage, fire, tornado, hurricane, flood, or any other such events, MOR+ will not be responsible for any repairs.
Collateral damage:
Collateral damage is not included in MOR+ Membership. Collateral damage is considered to be any personal property damage (furniture, BBQ grills, etc…) or real property damage other than the roof (windows, siding, doors, paint, trim, fences, etc…). MOR+ Membership only applies to the roofing system.
Transfer of Membership:
If The Member sells their home, the MOR+ Membership does not transfer to the new homeowner (buyer). Upon sale of the house, the membership will be terminated for that specific property. In the event that The Member moves into a new home within a MOR+ service area and meets all eligibility requirements they will have the option to transfer their MOR+ Membership to their new property at the same rate assuming it’s the same shingle type. It is the responsibility of The Member to notify MOR+ within 30 days of moving into their new home. If the Member fails to notify MOR+ of the new property address MOR+ will not be responsible for honoring this contract. Membership for the new property will keep the same renewal date but new and pre-existing damage will be determined based on the transfer date.
Multiple Properties
If The Member has multiple properties, they are required to purchase a separate MOR+Membership for each property. This can be done online within The Member’s MOR+ Account.
Termination Clause:
The MOR membership can be terminated at any point by either The Member or MOR+. Membership fees are nonrefundable unless it falls inside the 14-day grace period for renewals.
Fraudulent Service Requests:
If The Member is found to have intentionally caused damage to their roof, all membership benefits will be terminated immediately and additional charges may apply if necessary.
Replacement Resolution:
When an inspection is performed by a MOR+ Inspector and The Member disagrees with the outcome of the inspection, The Member must follow this dispute resolution process:
Limited Liability:
Due to certain inherent risks in the construction process, MOR+ is not responsible for nail pops in the ceiling during installation, or cleanup of attics. MOR+ is not responsible for damage to any driveway(s) from construction vehicles.
Contractor Selection:
MOR+ reserves the right to select all labor and contractors for the work to be completed. The Member does not have the right to choose their own roofing contractor. If The Member chooses their own contractor, MOR+ will not be financially responsible for any payments made to another contractor nor will MOR+ be responsible for the other contractor’s workmanship or any interior or exterior damages that are a result of their workmanship. MOR+ reserves the right to void the agreement if The Member uses another contractor to perform any roof work.
Photos and Documentation:
The Member gives MOR+ permission to take both interior and exterior photos of the property, and to document the condition of the property during any and all inspections and repair work. Failure to perform a complete property inspection may result in ineligibility.
Governing Law and Dispute Resolution:
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado. Any dispute, claim, or controversy arising out of or relating to this Agreement, including but not limited to its interpretation, performance, or breach, shall be first attempted to be resolved through good-faith negotiation between the parties. If such negotiation fails, the dispute shall be submitted to binding arbitration in accordance with the Colorado Uniform Arbitration Act, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The venue for any arbitration or legal proceeding related to this Agreement shall be El Paso County, Colorado.
Updates to Service Agreement:
This Agreement may be amended or modified by MOR+ at any time, with such amendments or modifications becoming effective upon written notice to The Member. Continued performance of this Agreement by The Member after such notice shall constitute acceptance of the amended or modified terms. No waiver of any provision of this Agreement shall be effective unless made in writing and signed by an authorized representative of MOR+. The failure of MOR+ to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision. A waiver on one occasion shall not waive that provision on any other occasion. All amendments and modifications made by MOR+ under this clause shall be legally binding and enforceable within the State of Colorado.
