Last Updated 5/15/2025
Parties Involved:
This is a service agreement between “MOR Group LLC” at 5975 N Academy Blvd. Suite 210 Colorado Springs, CO 80918, herein referred to as “MOR+”, and the customer or property owner herein referred to as “The Member” or “Member”. This agreement outlines the terms and conditions of a MOR+ Membership, including the services provided, payment terms, duration, termination, and all other relevant details, ensuring a clear understanding between MOR+ and The Member.
Terms of Service Agreement:
This terms of service agreement constitutes the entire understanding of the parties and no other understandings, collateral or otherwise, shall be binding, unless in writing. All agreements are subject to approval by MOR+ Management.
Third-Party Service Fulfillment:
MOR+ has an exclusive relationship with HOMEfix LLC. MOR+ contracts with HOMEfix LLC to fulfill services when needed. The Member understands and agrees to allow HOMEfix LLC to fulfill some of the services of their MOR+ Membership.
Three day right of rescission:
The Member may cancel this agreement pursuant to C.R.S. 6-22-104, anytime within 72 hours of purchasing a membership. If The Member cancels within 72 hours, they will receive a refund of their membership fees. MOR+ must receive written notice of cancellation by email at or before midnight on the 3rd day, from the date of purchase. In the event that The Member decides to rescind this agreement as set forth above, MOR+ will return the full membership fee within ten (10) business days from the date of receipt of the notice of cancellation.
Membership Start Date:
MOR+ Membership will begin one day after the date of purchase unless The Member’s roof does not meet eligibility requirements. (See "Eligibility" clause below for all details). Eligibility is verified via an on-site inspection by a MOR+ Inspector. Upon inspection, if eligibility requirements are not met, The Member will be refunded their full membership fee within ten (10) business days of the inspection.
Membership Pricing and Renewal:
Membership is contingent upon payment from The Member. Annual membership prices will be posted on ExperienceMOR.com along with prices for extra features and benefits. The Member agrees to pay for a full 12-month membership upfront. After 12 months, The Member will have the option to renew their membership online. The Member will receive 60-day and 30-day notices via email before their renewal date. If The Member fails to renew on or before the renewal date they will be provided with a 15-day grace period from the expiration date of their 12 month membership. If the Member chooses not to renew the annual contract they will be provided with termination documentation via email.
MOR Group LLC reserves the right to:
Scope of Service:
MOR+ Membership is not a warranty or property insurance, it is a roof maintenance service agreement.
The Member will receive the following roofing services:
Eligibility:
Pre-Existing Roof Damage:
If The Member has already purchased a MOR+ Membership but pre-existing roof damage is found upon inspection, The Member has three options:
1. File an Insurance Claim: If The Member’s insurance company agrees to cover the cost of the roof replacement due to previous damage, MOR+ and HOMEfix LLC will help the member file an insurance claim and replace their roof for full insurance proceeds. The Member is required to pay their insurance deductible per Colorado law. Once the full Replacement Cost Value (RCV) is received by MOR+ and/or HOMEfix LLC for the roof replacement The Member will be eligible for full MOR+ Membership benefits.
2. Pay Out-of-Pocket: If The Member’s insurance company will not cover the cost or The Member elects to pay for the roof replacement out-of-pocket MOR+ will replace the roof at a discounted price.
3. Wait with limited protection: If The Member elects to NOT replace their roof at the beginning of their MOR+ Membership, they will not be eligible for any interior damage repairs. MOR+ will provide a roof-tune up and a maximum of 2 roof repairs within their 12-month membership, but all interior damage repairs will be covered by The Member out-of-pocket. Furthermore, MOR+ will not be liable for performing any roof repairs that a home inspector finds before the sale of the house. Once the roof is replaced by MOR+ or HOMEfix LLC, full MOR+ Membership eligibility will be instated. If a catastrophic event occurs, thereby damaging The Member’s roof as well as other neighbors’ roofs, MOR+ will replace The Member’s roof per this agreement.
Pre-Existing Interior Damage:
If the roof is leaking or not ventilated correctly and has caused interior damage before MOR+ has inspected it, MOR+ will not be liable for any interior repairs. The Member must pay out-of-pocket for these repairs before full MOR+ Membership benefits are provided.
Roof Replacement Timeline:
After a catastrophic event, The Member must request an inspection of the roof while their MOR+ Membership is still active. If they are not a Member at the time of the event or at the time the inspection was requested, MOR+ will not replace or repair their roof. If catastrophic damage is found, MOR+ commits to replacing the roof within 18 months of the event. Timeline is dependent on the amount of roofs needing to be replaced and material availability.
Selection of New Roof Materials:
MOR+ reserves the right to select the brand and line of Class-4 Impact-Resistant Shingles to install on The Member’s roof. The Member reserves the right to select the color of singles they would like installed within the available options of the selected brand.
If The Member would like MOR+ to install a different shingle or color that is not among the options provided by MOR+, The Member will be responsible for paying the additional difference in price for both the material and the labor.
Skylights:
Skylights are considered part of the roof system. If skylights are damaged by a catastrophic event and in a condition that could lead to future leaks, MOR+ will repair or replace the skylights as needed with the same or similar product. Cosmetic damage may not qualify for replacement.
Solar Panels:
If The Member has solar panels installed on their roof, an extra fee will be added to their annual membership. See current pricing listed on ExperienceMOR.com. If The Member adds solar panels to their roof after becoming a MOR+ Member, they are required to disclose this information to MOR+ and pay a prorated portion of the extra solar benefit fee in order to have solar benefits included in their MOR+ Membership.
Upon replacement of the roof, MOR+ will coordinate the removal and resetting of the solar panels with a crew of MOR+’s choosing. If The Member would like to use their own solar crew (since some solar companies require that they remove/reset their own panels to maintain warranty), MOR+ will not have any involvement in the removal and resetting of the solar panels and will cut a check to The Member for $2,000 to be used towards the cost of the work on the solar panels. MOR+ will not be liable for any work performed by or damage caused by The Member’s selected solar company.
MOR+ will not cover repairs or replacements to damaged solar panels themselves. The MOR+ solar benefit only covers removal and reset. The Member must consult with their solar company regarding damaged panels.
Additional structures on the property.
Additional structures larger than 100 Square Feet can be included with your MOR+ Membership for an additional fee. See ExperienceMOR.com for pricing. Additional structures must have an eligible shingle installed on the roof (see Eligibility section above).
Exclusions:
MOR Membership Benefits do not apply to total-home losses. If a home is totaled by a catastrophic event such as a mechanical failure, fraudulent/vandalism damage, man-made, fire, tornado, hurricane, flood, or any other such event, MOR+ will not be responsible for replacing a roof or performing any interior damage repairs.
Collateral damage:
Collateral damage is not included in MOR+ Membership. Collateral damage is considered to be any personal property damage (furniture, BBQ grills, etc…) or real property damage other than the roof (windows, siding, doors, paint, trim, fences, etc…). The Member will have the option to work with any trusted contractor such as HOMEfix LLC to help with all collateral damage repairs.
Transfer of Membership:
If The Member sells their home, the MOR+ Membership does not transfer to the new homeowner (buyer). Upon sale of the house, the membership will be terminated for that specific property. In the event that The Member moves into a new home within a MOR+ service area and meets all eligibility requirements they will have the option to transfer their MOR+ Membership to their new property at the same rate assuming it’s the same shingle type. It is the responsibility of The Member to notify MOR+ within 30 days of moving into their new home. If the Member fails to notify MOR+ of the new property address MOR+ will not be responsible for honoring this contract. Membership for the new property will keep the same renewal date.
Multiple Properties
If The Member has multiple properties, they are required to purchase a separate MOR+Membership for each property. Contact the MOR+ Membership Team for more info.
Termination Clause:
The MOR membership can be terminated at any point by either The Member or MOR+. Membership fees are nonrefundable.
Fraudulent Service Requests:
If The Member is found to have intentionally caused damage and submitted a MOR+ service request, membership will be terminated immediately and additional charges may apply.
Replacement Resolution:
Under the circumstances when an inspection takes place by a MOR+ Inspector and the Member disagrees with the outcome and feels a replacement is required the Member can file a claim with the insurance company and request a licensed Adjuster to come inspect the roof or pay a Public Adjuster to perform the third party inspection. If the Adjuster finds the roof is in need of replacement then MOR+ will consider the installation of a new roofing system.
Limited Liability:
Due to certain inherent risks in the construction process, MOR+ is not responsible for nail pops in the ceiling during installation, or cleanup of attics. MOR+ is not responsible for damage to any driveway(s) from construction vehicles.
Contractor Selection:
MOR+ reserves the right to select all labor and contractors for the work to be completed. The Member does not have the right to choose their own roofing contractor. If The Member chooses their own contractor, MOR+ will not be financially responsible for any payments made to another contractor nor will MOR+ be responsible for the other contractor’s workmanship or any interior or exterior damages that are a result of their workmanship. MOR+ reserves the right to void the agreement if The Member uses another contractor to perform any roof work.
Governing Law and Dispute Resolution:
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado. Any dispute, claim, or controversy arising out of or relating to this Agreement, including but not limited to its interpretation, performance, or breach, shall be first attempted to be resolved through good-faith negotiation between the parties. If such negotiation fails, the dispute shall be submitted to binding arbitration in accordance with the Colorado Uniform Arbitration Act, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The venue for any arbitration or legal proceeding related to this Agreement shall be El Paso County, Colorado.
Updates to Service Agreement:
This Agreement may be amended or modified by MOR+ at any time, with such amendments or modifications becoming effective upon written notice to the Member. Continued performance of this Agreement by the Member after such notice shall constitute acceptance of the amended or modified terms. No waiver of any provision of this Agreement shall be effective unless made in writing and signed by an authorized representative of MOR+. The failure of MOR+ to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision. A waiver on one occasion shall not waive that provision on any other occasion. All amendments and modifications made by MOR+ under this clause shall be legally binding and enforceable within the State of Colorado.
